Return Goods Authorization Request

If you are a Wholesaler requesting to return a product to Viessmann (e.g. for warranty replacement), please fill out the Return Goods Authorization Request below and send/fax it to the appropriate Viessmann office.

Once the information is verified you will receive the completed RGA form back with a valid RGA number. You may then return the product (freight prepaid) to Viessmann. Please remember to note the RGA number on all shipping documents, and to include a copy of the completed RGA form with the returned product. 

> Instructions (PDF 22 KB)

> Return Goods Authorization Request (XLS 53 KB)


Important Notes:

  • All returned items must possess a valid RGA number.
  • All returned items must be freight prepaid – no collect shipments will be accepted.
  • All items returned for credit or replacement are subject to verification inspection by Viessmann Manufacturing Company Inc.