Technical Support Specialist

Position Description

Position: Technical Support Specialist

Department: Tech Department    

Reporting to: Tech Service Manager

Employment Classification: Full Time, Salaried (Non-Exempt)

Goal of This Position: To provide technical support for the installation or service of Viessmann equipment.

Essential Duties and Responsibilities:

• Provide telephone support for Viessmann commercial and residential boilers, burners, tanks, controls and related products 
• Coordinate the troubleshooting of Viessmann related heating systems with contractors, sales representatives and other stakeholders as required 
• Recommend service parts to field contractors and coordinate with Inside Sales 
• Assist field technicians, sales representatives, and other Viessmann staff as required 
• Provide technical support outside regular business hours as required- for clarification: the employee will not be required to carry a mobile phone to be on call, unless in single exceptional circumstances 
• Report product service issues to the Assistant Technical Service Manager on a regular basis or as required 
• Extraordinary and additional tasks as may be required by the course of business
  
  
  

Prerequisites for Position

Education and Professional Experience:

• Technical courses in Plumbing, Heating, and Controls, or a related discipline.
• Minimum 5 years of experience installing and servicing heating equipment is preferred
  
  Skills and Competencies: 
  
  
• Strong analytical thinking skills 
• Motivated and willing to demonstrate own initiative 
• Excellent verbal and written communication skills 
• Reliable with strong organizational skills
  
  Viessmann Manufacturing Company (U.S.) Inc. reserves the right to make changes and amendments to this position description as may be required from time to time. Any intended changes will be discussed with the employee before inclusion in the position description.